Welcome to DANVEO (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By using our website or placing an order, you agree to these Terms.

 

Nothing in these Terms affects your statutory rights under UK law.

 

DANVEO is a trading name of Sandra Lapina, operating in England.

 

Business address:

DANVEO

Unit 83, 1 Hanley Street

Nottingham

NG1 5BL

United Kingdom

 

Contact email: info@danveo.com

 

VAT Registration Number: GB 516012438

 

We sell products under the DANVEO trademark, for which we are the brand owner and warranty provider, as well as products manufactured and branded by third parties, which we sell as an authorised reseller or distributor. For third-party branded products, DANVEO is not the warranty provider — the manufacturer’s warranty terms apply and all warranty matters are the responsibility of the manufacturer.

 

You must be at least 18 years old to place an order. By using our website, you confirm that you are legally capable of entering into binding contracts.

 

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, misuse, or where we believe false or misleading information has been provided.

 

You will receive an order confirmation email; however, acceptance of your order occurs only when the product is dispatched.

 

All prices displayed on our website are in GBP (£) and are inclusive of VAT at the applicable rate. Prices may change without notice. The price applicable to your order is the price confirmed at the time you complete your purchase.

 

Delivery charges are shown separately at checkout and are not included in the displayed product price.

 

Payment must be made in full at the time of order. By placing an order, you confirm that you are authorised to use the payment method provided.

 

We will deliver to the address provided at checkout. It is your responsibility to ensure that all delivery information is accurate and complete.

 

Risk in the goods passes to you once delivery has been completed to the address provided and confirmed by the courier.

 

We are not responsible for delivery issues arising from:

•        Incorrect or incomplete addresses

•        Shared buildings, offices, warehouses, or multi-tenant premises

•        Third-party mail handling (including reception, building management, or neighbours)

 

Delivery timeframes are estimates only and are not guaranteed.

 

Our full Returns and Refunds Policy is available on our website and forms part of these Terms. All returns must be requested and approved in advance by contacting us at info@danveo.com.

 

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. Please refer to our Returns and Refunds Policy for full details of eligibility, conditions, and the return process.

 

Returned items must be:

•        In original condition and original packaging

•        Returned within the stated return period

•        Accompanied by your order number and reason for return

 

Important — Battery and Dangerous Goods Products

Products containing lithium batteries (including portable power stations and expansion batteries) are classified as dangerous goods under transport regulations. Returns of such products must be made in the original manufacturer’s packaging, which is specifically designed to meet dangerous goods transport requirements. All required hazard labels, battery stickers, and transport markings must be present on the outer packaging.

 

DANVEO cannot be held responsible for any loss, damage, or destruction of returned battery products that arises from failure to use original packaging or comply with dangerous goods transport requirements. No refund or replacement will be issued in such circumstances.

 

We reserve the right to inspect all returned items before issuing a refund. Separate orders are treated independently. The outcome of one order, claim, or dispute does not affect the return eligibility of another order.

 

If your product develops a fault, you may be entitled to a repair, replacement, or refund in accordance with UK law.

 

Where a product is sold under our own brand, a 1-month warranty applies from the date of delivery, covering manufacturing defects and faults arising under normal use. Warranty claims should be submitted to us directly at info@danveo.com with your order number and details of the fault.

 

Where a product is covered by a manufacturer’s warranty, warranty claims are subject to the manufacturer’s own terms, conditions, and assessment. All warranty decisions are made by the manufacturer and are outside our control. We will liaise with the manufacturer on your behalf where we reasonably can, but we cannot guarantee a specific remedy or timescale.

 

To protect your warranty rights where a manufacturer’s warranty applies:

•        Register your product with the manufacturer promptly after purchase, where required by the manufacturer. Failure to register may affect your ability to make a warranty claim with the manufacturer directly.

•        Retain your DANVEO order confirmation as proof of purchase, as this may be required by the manufacturer.

•        Follow the manufacturer’s instructions for use, installation, and storage. Damage arising from misuse, modification, or failure to follow instructions is not covered.

 

Making a Warranty Claim

To process any warranty claim, you may be required to provide:

•        Photos and/or video evidence of the fault

•        The product serial number

•        A clear description of the fault and when it first occurred

 

For third-party products, we will liaise with the manufacturer on your behalf. Final decisions regarding repair, replacement, or rejection are made by the manufacturer. We cannot guarantee a specific remedy or timescale.

 

Failure to provide requested information may delay or prevent your claim from being processed. All claims are handled within a reasonable timeframe. We do not guarantee specific resolution deadlines.

 

Warranty Claims Following a Payment Dispute

Where a payment dispute or chargeback has previously been raised in connection with an order — in particular where non-receipt of goods was claimed — DANVEO reserves the right to request full written clarification of the delivery circumstances before proceeding with any warranty or after-sales claim on that order.

 

We may decline to progress a warranty claim where:

•        A prior dispute claimed the item was not received and satisfactory clarification has not been provided

•        There is unresolved doubt as to whether the customer is in possession of the relevant goods

•        The information provided is inconsistent with our delivery records or prior correspondence

 

 

You agree not to:

•        Provide false, misleading, or inconsistent information in relation to orders, deliveries, or claims

•        Abuse, threaten, or harass staff

•        Misuse chargebacks or payment disputes

 

We reserve the right to refuse service, cancel orders, or decline future transactions where such behaviour occurs.

 

Nothing in these Terms excludes or limits your rights under UK consumer law.

 

To the extent permitted by law, we are not liable for:

•        Indirect or consequential losses

•        Losses arising from third-party delivery issues outside our control

•        Business losses, loss of revenue, loss of profit, or any costs arising from cancelled travel, trips, appointments, or commercial activities, whether or not connected to a delay or fault in our products or services

•        Decisions made by manufacturers in relation to warranty claims on third-party branded products

 

All original website content, branding, and materials created by or belonging to DANVEO — including the DANVEO name, logo, and own-brand product content — are the property of DANVEO and may not be used, reproduced, or distributed without our prior written permission.

 

Our website also contains content, images, trademarks, and materials belonging to third-party brands whose products we sell. Such content remains the intellectual property of the respective brand owners and is used by DANVEO with permission or under applicable reseller arrangements. No ownership of third-party brand assets is claimed by DANVEO.

 

These Terms are governed by the laws of England and Wales and any disputes will be subject to the jurisdiction of the courts of England and Wales.

 

If you are a consumer resident in Scotland or Northern Ireland, you will retain the benefit of any mandatory provisions of the law of Scotland or Northern Ireland (as applicable) that apply to your purchase, notwithstanding the choice of English law above. Nothing in these Terms removes or restricts any rights you have under UK consumer law regardless of where in the United Kingdom you are located.

 

We may update these Terms from time to time. The current version will always be available on our website. Continued use of our website constitutes acceptance of any changes.

 

Email: info@danveo.com

Website: https://danveo.com/pages/contact

 

Thank you for choosing DANVEO.