Thank you for shopping with DANVEO. We want you to be completely satisfied with your purchase. This policy explains your rights and our process for returns and refunds.

 

Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

 

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

 

To exercise your right to cancel, you must notify us at info@danveo.com before the 14-day period expires, including your order number and a clear statement that you wish to cancel.

 

Conditions for change-of-mind returns:

•        Items must be returned within 14 days of notifying us of your cancellation

•        Items must be in their original condition and packaging where possible

•        You are responsible for the cost of return shipping for change-of-mind returns

•        We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit

 

Where goods have been handled beyond what is reasonably necessary to inspect them (i.e. beyond what you would do in a shop), we reserve the right to deduct an amount from your refund to reflect any diminished value.

 

 

If your item arrives faulty, damaged, or not as described, you have stronger rights under the Consumer Rights Act 2015, regardless of whether you are within the 14-day return window.

 

For faults arising within the first 30 days of delivery, you are entitled to a full refund, repair, or replacement. After 30 days, we will offer a repair or replacement in the first instance. For faults reported within the first 6 months of delivery, we will assume the fault was present at the time of sale unless we can demonstrate otherwise.

 

Some products are covered by a manufacturer’s warranty. In such cases, returns, faults, and warranty claims beyond your statutory rights are subject to the manufacturer’s own terms and conditions. We will assist where we reasonably can, but the manufacturer’s decision is final.

 

For faulty or misdescribed items, we will cover the reasonable cost of return shipping. Please contact us before returning any item so we can confirm the return method.

 

To initiate a return, please contact us at info@danveo.com with:

•        Your order number

•        The reason for the return

•        Photos or video evidence where the item is claimed to be faulty or damaged

 

All returns must be approved in advance. Do not send items back without prior authorisation. Once approved, we will provide you with return instructions.

 

Important — Battery Products and Dangerous Goods Packaging Requirements

Products containing lithium batteries (including portable power stations and expansion batteries) are classified as dangerous goods under transport regulations. The return of such products is subject to strict courier and regulatory requirements.

 

When returning a battery product, you must:

•        Use the original manufacturer’s packaging, which is specifically designed to meet dangerous goods transport requirements. Returns in non-original or inadequate packaging will not be accepted.

•        Ensure all required dangerous goods labels, battery hazard stickers, and transport markings are present on the outer packaging. These are supplied with the original packaging and are a legal requirement for the carriage of battery products.

•        Use a courier that is authorised to carry dangerous goods. Not all couriers accept battery products — please confirm this before booking a return shipment.

 

 

Items must be securely packaged for return. We cannot accept responsibility for damage caused during return transit where inadequate packaging has been used.

 

Once your returned item has been received and inspected, we will notify you of the outcome within 5 working days.

 

If your return is approved, your refund will be processed to your original payment method within 5–10 working days. Please allow additional time for your bank or card issuer to process the payment.

 

Refunds will include the original standard delivery cost where the return is due to a fault or misdescription on our part. We do not refund original delivery costs for change-of-mind returns.

 

All refunds are inclusive of VAT where applicable.

 

We will exchange items that are faulty or damaged on arrival for the same product where stock is available. If you wish to exchange for a different product, please return the original item and place a new order.

 

To request an exchange, contact us at info@danveo.com with your order number and details of the issue.

 

Each order is treated independently. The outcome of a return, refund, or dispute on one order does not automatically entitle you to a return or refund on a separate order.

 

We ask that you contact us at info@danveo.com before raising a chargeback or payment dispute with your bank or card issuer. In most cases we can resolve issues directly, more quickly than through a formal dispute process.

 

Where a chargeback is raised without first contacting us, or where a dispute is found to be based on inaccurate information, we reserve the right to:

•        Decline future orders from the same customer

•        Request full clarification before processing any subsequent warranty or after-sales claim related to the same order

•        Take appropriate action in accordance with our Terms of Service

 

 

If you have any questions about this policy or need to initiate a return, please contact us:

 

Email: info@danveo.com

Website: https://danveo.com/pages/contact

 

DANVEO — We appreciate your custom and are committed to resolving any issues fairly and promptly.